Returns & Exchanges

At Palmetto Moon, we want you to love your Southern lifestyle gear, which is why we offer a 30-day return policy for unworn items with original tags attached. Whether you shopped online or at one of our many locations, we aim to make your exchange or refund process as seamless as a coastal breeze.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Package Your Items

Place your unwashed, unworn merchandise with original tags in the original shipping box or a secure mailer of your choice.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing