Frequently Asked Questions

Everything you need to know about your Palmetto Moon experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for apparel and accessories?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain clearance items may be marked as final sale.

Do you offer international shipping?

Currently, Palmetto Moon only ships to addresses within the United States. We are working on expanding our shipping options in the near future.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a link to your tracking information. You can also track your order via the 'Order Status' page on our website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I know which size to order?

Each product page includes a detailed size guide. Since we carry multiple brands, we recommend checking the specific measurements provided to ensure the perfect fit.